Return and Refund Policy

We have a dedicated team which looks after customer service. We try our level best to make our customer happy and satisfied. To enhance the high level of satisfaction we have a friendly return policy. If you’re not satisfied you can return it within 30 days and we will give you a full refund by the same method as your original payment.

If for any reason you find any items damaged please complete the online Damaged Item Form or Contact Us immediately.
Your refund can take up to 15 working days from date of us receiving your order

Return of Unwanted Item

• If you are returning an unwanted item it must not be damaged or marked.
• Unwanted items can’t be returned after 30 days of receipt of goods.
• You will be required to arrange a courier to send your parcel back to us
• Unwanted items returned to us will be at your own expense

Return of Faulty or Damaged Item

• You must notify us of any items that arrive damaged within 24hrs of receipt of goods.
• Damaged items can’t be returned after 30 days of receipt of goods.
• Please mail us regarding the damaged item at contact@fjordbathrooms.co.uk
• Please provide us photographs of any damaged items
• Do not begin returns process until you have informed us of any damaged items

A Few Things to Note

• Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of .
• We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.

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